In immediate danger? Call 911. Rainbow's 24-hour hotline: 310-547-9343

PROGRAMS · CRISIS HOTLINE

The call that starts everything.

Rainbow's 24-hour hotline is staffed by trained domestic violence advocates. Not a machine, not a triage queue. One call connects a survivor to safety planning, shelter screening, legal referrals, and the full scope of Rainbow's programs.

Call 310-547-9343 All programs →

Free · Confidential · English and Spanish · 24 hours a day

[ FIRST CONTACT ]

CALLASSESSRESPOND

A call. A full response. 24 / 7

Available 24 / 7

Every day of the year.

Always confidential

Protected under CA Evidence Code §1037.1.

No program required

You do not need to know what you need before you call.

WHAT HAPPENS WHEN YOU CALL

A person answers. You lead from there.

01

You call

A trained DV advocate answers. Not a machine, not a queue. You are heard.

02

Safety first

The advocate assesses immediate safety, urgency, and what you need most right now.

03

Options presented

Shelter availability, safety planning, legal options, and referrals, presented clearly, without pressure.

04

You decide

You choose what happens next. Rainbow follows your lead.

05

Support continues

The hotline can connect to any of Rainbow's programs, or refer out, based entirely on what you need.

No script. No requirements. No wrong reason to call.

WHAT THE HOTLINE CAN HELP WITH

One call. Many pathways.

Crisis support

Immediate safety assessment and de-escalation with a trained advocate.

Safety planning

A personalized plan for reducing risk: at home, at work, with children, or in transition.

Shelter screening

Check real-time availability at Rainbow House emergency shelter and make a referral.

Legal referrals

Information about restraining orders, court processes, and a warm referral to Rainbow's legal program.

Housing navigation

Help identifying options for transitional or permanent housing.

Community resources

Connections to benefits, childcare, transportation, food, and financial assistance.

Language support

English and Spanish support available. Interpreter access for other languages.

Third-party calls

Partners, family members, and first responders can call on behalf of someone they're concerned about.

IMPACT SNAPSHOT · FY 2024–25

The hotline is where the response begins.

3,195

Hotline calls answered

266

Calls per month average

24/7

Staffed every day of the year

3,867

Individuals served across all programs

WHO CAN CALL

The hotline is not only for people in immediate crisis.

Survivors, concerned family members, friends, first responders, healthcare providers, and partner agencies are all welcome to call. You do not need to be in immediate danger, and you do not need to know what you're looking for.

Survivors

In crisis, in planning, or just considering options.

Family & friends

Concerned about someone and not sure what to do.

First responders

Looking for a warm referral or guidance for a person they've encountered.

Partner agencies

Coordinating care or making a referral for a shared client.

CONFIDENTIALITY

Your call is protected by law.

All communications with Rainbow's hotline advocates are confidential under California Evidence Code §1037.1. Rainbow will not share information about your call without your consent, except in specific legally required circumstances.

Read our privacy policy →