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Three things people often worry about. Here are the answers.
You can bring your children. Families stay together. Children of all ages are welcome alongside their parent or guardian survivor.
You can bring your pets. Dogs, cats, small animals, reptiles. Whatever your animal is, we will not ask you to choose between safety and your pet. Both Rainbow House and Villa Paloma accommodate animals.
We serve survivors of all genders and gender identities. Every program, every site, every service.
If you have a question we haven’t answered, call 310-547-9343. A trained advocate will answer.
A defined process. No surprises.
- 1CALL FIRSTCall 310-547-9343 any time. A trained DV advocate answers. Not a machine. If in-person support is the right next step, we will help schedule a safe appointment at the Community Resource Center.
- 2SAFETY ASSESSMENTThe advocate conducts a structured safety assessment. Intake conversations are confidential under California Evidence Code §1037.1, the DV Counselor privilege. The privilege is robust but not absolute. Courts can compel disclosure in narrow circumstances, and a judge ultimately determines whether a subpoena overcomes the privilege in a given matter. Rainbow holds intake records under VAWA confidentiality (34 U.S.C. §12291(b)(2)) and defends survivor privilege rigorously, but the law does not promise absolute non-disclosure. Your advocate will explain how this works at intake.
- 3SHELTER PATHWAYIf shelter is needed, the advocate initiates intake. Rainbow House (38 beds, emergency) and Villa Paloma (40 beds, transitional) are the two residential programs.
- 4INDIVIDUALIZED PLANEvery client receives an individualized safety plan. Services are voluntary. You choose what you participate in.
Read about safety planning before you call → - 5ONGOING SUPPORTYour advocate relationship does not end at shelter exit. Rainbow provides continued check-ins, warm referrals to housing, legal, and employment partners, and ongoing access to support groups and community-based services. You set the pace. Engagement is always voluntary.
Answers before you have to ask.
No. Rainbow’s programs serve families. Children receive basic support alongside parent/guardian survivors. We do not separate families.
Still have questions? Call 310-547-9343. A trained advocate will answer.
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